Generator Service & Project Assistant

Generator Service & Project Assistant

Apparatus Repair & Engineering, Inc. (AR&E)

Location:

Hagerstown, Maryland

Schedule:

Monday–Friday, full-time
Pay: $22–$30 per hour, based on experience and qualifications

AR&E is an established industrial service company with a close-knit team, a reputation for quality workmanship, and a growing Generator Division. We're looking for an organized, proactive person who enjoys coordinating people, solving problems, and keeping projects moving forward.

As our Generator Service & Project Assistant, you'll play an important role in making sure service calls, installations, preventive maintenance visits, and customer projects stay organized from start to finish.

This is more than a traditional administrative position. You'll work directly with the Generator Operations Coordinator, technicians, vendors, and customers while taking ownership of the scheduling, communication, documentation, and follow-up that keep our department running smoothly.

• Competitive pay of $22–$30 per hour, based on experience.
• Company-paid employee health insurance premiums.
• Annual employer HSA contribution.
• 401(k) retirement plan.
• Paid holidays and paid time off, subject to company eligibility policies.
• Monday–Friday schedule.
• Opportunities to develop project coordination and service operations skills as the department grows.

You’ll help turn service requests and project plans into organized, completed work. Your responsibilities will include:

• Schedule service calls, preventive maintenance visits, installations, and technician assignments.
• Coordinate customer availability, job requirements, equipment deliveries, and site access.
• Identify scheduling conflicts and communicate changes before they become problems.

• Track project timelines, outstanding tasks, permits, deliveries, and required documentation.
• Follow up with customers, vendors, and internal team members to keep projects progressing.
• Help ensure the right equipment, parts, and information are available when needed.

• Serve as a reliable point of contact for routine scheduling questions, service updates, and project follow-up.
• Communicate professionally with customers and keep them informed of next steps.
• Build positive working relationships by being responsive, organized, and dependable.

• Assist with preparing quotes and proposals, tracking approvals, and following up on outstanding estimates.
• Coordinate parts orders, vendor communication, purchasing details, and delivery arrangements.
• Maintain warranty documentation, submit claims, and track outstanding warranty issues through resolution.

• Maintain accurate work orders, service records, project files, and customer information.
• Track open items and follow through until they are completed or appropriately escalated.
• Anticipate upcoming needs, communicate potential delays, and help improve day‑to‑day processes.
• Provide general operational support to the Generator Operations Coordinator as needed.

We're looking for someone who takes initiative, follows through, and enjoys being the person who keeps all the details connected.

• Are highly organized and detail‑oriented.
• Communicate clearly and professionally with customers, vendors, and coworkers.
• Can manage several priorities without losing track of important details.
• Take ownership of assigned tasks rather than waiting to be reminded.
• Recognize potential problems and bring forward solutions.
• Are comfortable using email, spreadsheets, and everyday computer software.
• Work well independently while remaining a dependable team…