Organizational Development Business Systems Analyst

This position serves as a champion for performance management, data analysis, process improvement, and organizational effectiveness. The role places a strong emphasis on building, maintaining, and analyzing departmental dashboards using Excel and Power BI to support data-driven decision-making. Additionally, the Business Systems Analyst facilitates workshops, training sessions, and process improvement initiatives to enhance operational performance across departments.

Working under limited direction, this role requires employing intermediate analytical, technical, and project management skills to ensure work is completed accurately and timely. The Business Systems Analyst will also assist with the design, specification, and support of  task management systems and departmental dashboards, ensuring alignment with organizational needs and goals.
This position works closely with multiple departments to review data from various sources, analyze trends, and provide insights that inform strategic decision-making. Responsibilities also include managing performance tracking systems, task management processes using , and business process improvement initiatives. The ideal candidate will be well-versed in project management, process improvement methodologies, and data visualization tools. This is an in-person position.

Applicants are required to attach a resume and cover letter.

Telecommuting or remote work is not available for this position.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.

Essential duties and responsibilities may include, but are not limited to, the following:

• Develop, maintain, and improve internal and public-facing performance dashboards using Power BI, Excel, SharePoint, and
• Consult with departments to define key performance indicators (KPIs) and develop performance-tracking mechanisms.
• Conduct statistical analysis and reporting to support process improvements and organizational decision-making.
• Analyze data trends from multiple internal and external sources, identify inefficiencies, and recommend solutions.
• Develop structured performance review processes to ensure continuous monitoring of department and organizational goals.
• Acts as a technical resource, determining and translating business data into reporting needs within a variety of applications such as Excel and SQL.
• Develop data-driven reports using standard reporting tools.

• Lead Lean process improvement initiatives to enhance operational efficiencies.
• Manage assigned improvement projects, including stakeholder engagement, data collection, and project execution.
• Collaborate with teams to document and standardize business processes for increased efficiency.
• Research, evaluate, and recommend new technology solutions to improve workflow and task management.
• Collaborate with technical staff and users to analyze business processes and translate them into detailed functional requirements.
• Utilize project management techniques to prepare and implement project plans for individual system changes/integrations.

• Design and deliver process improvement and data analysis training for employees at all levels of the organization.
• Facilitate Lean base and Lean advanced classes, as well as other process improvement events.
• Train and support teams in the effective use of  for work plan, project, and task management.
• Support and facilitate workshops such as SWOT analyses, action planning sessions, and mission statement development.
• Lead end-user training of staff in the functional use of enterprise business systems.
• Provide guidance to other functional support staff on issues related to specific enterprise business systems.

• Prepare and present formal and informal reports to leadership, staff, and external stakeholders.
• Develop clear and concise reports, dashboards, and presentations that communicate complex data insights in an accessible way.
• Serve as a liaison between departments, fostering cross-functional collaboration and information sharing.
• Research and analyze best practices in business process improvement and performance management.
• Serve as the primary functional expert on specific enterprise business systems.

• Assist in the development and implementation of city-wide continuous improvement initiatives.
• Maintain confidentiality and professionalism in handling sensitive organizational data.
• Perform other duties as assigned to support the Organizational Development office.