Client Service Advisor - Merchant Services

Client Service Advisor - Merchant Services

Summary: Responsible for handling complex client servicing escalations through various workflow avenues, ensuring the delivery of an optimal and consistent client experience and providing critical welcome support for newly boarded relationships. In addition, be responsible for servicing preexisting accounts with a heavy focus on revenue retention and serve as a subject matter expert for value-added reseller (VAR)/Gateway support.

Responsibilities:

• Handles complex client servicing escalations through various workflow avenues, ensuring the delivery of an optimal and consistent client experience and providing critical welcome support for newly boarded relationships. Identifies processing and interchange qualification issues and advises merchants on chargebacks, billing, and funding investigations. Additionally, responsible for servicing preexisting accounts.
• Use sound judgment to resolve escalated client inquiries, identify root causes, and provide customer education.
• Provides expert support for point of service (POS) terminal products, gateways, and value-added resellers (VARS).
• Use extensive payment acquisition knowledge to review statements and fees, reprice accounts, perform account maintenance, facilitate payment card industry (PCI) compliance conversations, and assist with other inquiries as needed.
• Build a strong partnership to aid in critical client onboarding and activation process.
• Work with internal sales and operations channels in addition to third-party service providers to provide a seamless client experience.
• Deliver on critical client activation and client revenue retention program expectations.
• Perform other duties as assigned.

Basic Qualifications:

• Associate’s Degree
• Minimum 5 years of experience in merchant services, or related industry

Preferred Qualifications:

• Strong analytical and problem‑solving skills
• Excellent communication and interpersonal skills
• Ability to prioritize, manage time, and multitask effectively
• Collaborative team member with a track record of building effective relationships with both internal and external partners
• Client‑focused with a drive to resolve inefficiencies and manage change effectively

Thorough knowledge of various software programs including Word and Excel, Salesforce, and the ability to quickly learn additional systems/software.

Compensation Range: $20.00 – $36.50 Hourly

Benefits: Health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays, and paid time off (PTO).
Workplace Type: Office (flexible work arrangement may be available for certain positions).

Huntington is an Equal Opportunity Employer.
Tobacco‑Free Hiring Practice:
Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.