Part-Time Airline Customer Service Representative/Ground Ops Agent Job Hagerstown area,Maryland USA,Customer Service/HelpDesk

JOB TITLE:

Part-Time Airline Customer Service Rep

/Ground Operations Agent

GRADE:

DEPARTMENT:

Regional Airport

FLSA STATUS:

Non-exempt

REPORTS TO:

Airline Station Leader

GENERALDEFINITIONOFWORK:

This position is responsible for providing customer service to all customers and will include ground operations, aircraft cleaning and security for inbound/outbound flights. Direction is provided by the Airline Station Leader and/or the Airline Lead Cross Utilized Agent, who themselves are supervised by the Airport Director.

ESSENTIAL FUNCTIONS/TYPICAL TASKS:

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Reporting promptly at the assigned time of duty for HGR Allegiant flights and remain on duty status until the designated shift has been completed.

Represent the airline to its passengers and assist passengers in ticket sales and reservations including reservation changes.

Providefriendlycustomerservicemaintainingpositivepublicrelationswithpatrons.

Passenger check-inincludingthemovementofcheckedbaggage.

Provideairlineinformationtopassengersasrequired.

Greetpassengersastheyentertheterminalandprovidedirectiontotheairlineticketcounters.

Assistinpassengerboarding,includingtrainingtodrivejetbridge.

Assistinpreparationandcompletionofallpaperworkassociatedwiththeaircraftmovement.

Load and unload baggage of various weight and dimensions to and from aircraft and applicable airport baggage areas.

Marshalaircraftin/outofgatearea.

Uponhire,requiredtocompleteallcomputer-basedtrainingandon-the-jobtrainingwithin
60days.

Requiredtodomonthlycomputer-based training.

Training classes shall include (but not be limited to):
De-icing, Ground Security Coordinator, Designated Ramp Observer, Customer Service Agent/Gate Agent, Left Wing, Right Wing, Lead Marshaller, FCA, Snack Bar attendant.

Performrelatedtasksasrequired.

KNOWLEDGE,SKILLSANDABILITIES:

The customer service representative is expected to be friendly, prompt, and courteous. You will provide aid passengers who are checking‑in, making reservations, rebooking a flight, and checking‑in baggage. You will also escort passengers to the boarding gate, push wheelchairs, and answer any questions that passengers may have. You will be required to know the procedures for unaccompanied minors, law enforcement officers, Hazmat, and the guidelines for accepting air freight.

Agents are required to help resolve customer complaints in a calm manner. Ability to deal well with sometimes impatient angry customers can be an important part of the job. Provide information by public address system or otherwise about aircraft boarding, including news, such as flight delays and cancellations due to weather or mechanical problems with the aircraft.

EDUCATION AND

EXPERIENCE:

This is an entry-level position, and any necessary training will be provided by the airline. Customer Service Representatives should be high school graduates (or equivalent) and be at least 18 years old. You will need to have basic math skills and will usually handle money for tickets. Customer service or sales background with an airline is preferred but not required.

PHYSICAL REQUIREMENTS:

Agents must have the ability to repeatedly lift luggage that may weigh up to 60 or more pounds. Customer service/Ground Operations Agents will be required to perform other jobs including baggage handler, ramp agent, gate agent, and more. Must have the ability to enter ticket information and check scheduling via computer.

Agents should have computer proficiency with a minimum typing skill of 30 wpm.

Musthavetheabilitytoread,write,andspeakclear

English.

ValidMDClass

Cdriver'slicenseorequivalen…

Part-Time Airline Customer Service Representative​/Ground Ops Agent

Part-Time Airline Customer Service Representative/Ground Ops Agent