Assistant Branch Office Manager; Revenue Administrator Taxpayer Services Division

15

Hagerstown, MD

Are you interested in working in the 'Hub City' in Hagerstown, MD known for its industrial charm, vibrant lifestyle, and many cultural amenities such as the historic Maryland Theatre, major Civil War sites, and Washington County Museum of Fine Arts? Got your attention? If interested our Taxpayer Services Division is seeking a highly motivated and organized individual to be the Assistant Manager of our Hagerstown Branch Office location.

The main purpose of this job is to learn the duties of the branch office manager, and assist with the planning, organizing, directing, and supervising the activities of the branch office representatives in the Hagerstown Branch Office for the Comptroller of Maryland. This position directs the work of reporting staff, which may include professional, technical, or clerical workers. Responsibilities also include, independent judgment, answering inquiries and complaints of taxpayers, businesses, tax preparers, and the general public, who contact the local branch office by phone, in person, virtually, and correspondence through the on-line CRM application.

This position will review and approve leave, as well as monitor staff coverage of the branch office. They will promulgate, promote, and ensure the compliance of policies, rules, regulations and procedures with the tax laws and regulations of the State. This position is considered one of the agency’s emergency essential personnel and is to ensure that the branch office is adequately staffed during normal work hours and is available during emergency situations.

Employees work schedule is Monday-Friday 8:00 A.M.

- 5:00 P.M. (Evening and weekend work may be required especially during peak times of the year.) Leave may be limited during certain times of the year due to high volume events, projects or special assignments. This position is not eligible for telework. Employees are unable to prepare tax returns outside of the requirements of the job or work for a private accounting company.

The nature of the position could involve exposure to uncomfortable or unpleasant surroundings, handling upset or irate taxpayers. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a driver's license valid in the State of Maryland. Work may involve special physical demands such as lifting 25 to 35 pounds, delivering supplies, etc.

The position is considered one of the agency's emergency essential personnel.

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

Four years of professional work experience in auditing, accounting, tax law, general management or customer service.

Notes:

• Candidates may substitute the possession of an associates degree for two years of the required experience.
• Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.
• Candidates may substitute 30 college credits from an accredited college or university for one year of the required experience up to three years of experience.
• Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the tax examining field of work on a year-for-year basis for the required experience.

For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree…