Service Manager

The Service Manager is responsible for overseeing the daily operations of the service department, ensuring top‑quality customer experiences, and leading a team of service technicians. This key leadership role involves managing schedules, resolving escalated customer issues, maintaining high service standards, and supporting technician development and performance.

Key Responsibilities:

• Supervise and support service technicians, providing coaching, training, and performance feedback.
• Oversee scheduling, dispatch, and job assignments to maximize efficiency and customer satisfaction.
• Handle escalated customer inquiries and complaints, ensuring prompt and professional resolution.
• Monitor service quality, review completed jobs, and implement improvements as needed.
• Track department metrics, including sold hours, revenue goals, and customer satisfaction scores.
• Assist with hiring, onboarding, and ongoing training of service team members.
• Ensure compliance with company SOPs, safety standards, and local plumbing codes.
• Collaborate with office staff and other managers to optimize workflow and communication.
• Participate in regular management meetings and contribute to company growth initiatives.

Qualifications:

• 3+ years of experience in a service management or supervisory role (plumbing or home services preferred).
• Strong leadership, communication, and problem‑solving skills.
• Proven ability to motivate and develop technicians.
• Experience with scheduling/dispatch software (Field Pulse or similar a plus).
• Customer‑focused mindset with a commitment to quality and professionalism.
• Knowledge of local plumbing codes and industry best practices.
• Valid driver’s license; ability to pass a background check.

Compensation & Benefits:

• Competitive salary plus performance bonuses.
• Paid vacation and sick leave.
• 401(k), training, and opportunities for advancement.
• Supportive, team‑oriented company culture.

Seniority level: Mid‑Senior

Employment type: Full‑time

Job function: Other

Industries: Construction