Retail Associate, Retail Associate​/ Customer Service

US:

MD:

Hagerstown | Retail | ACTIVE SEASONAL

15.00 - 15.89 USD per hour

Apply before December 30, 2026

Love books? Good. That's where it starts. The best associates are readers first. You don't just sell books. You believe in them. Enjoy the thrill of connecting someone with their next great find? Ready to be part of a store where every day brings something different across the counter? This is an hourly role based in one of our 2nd & Charles retail store locations.

Associates work directly on the sales floor and at the register throughout each shift, pitching in across other departments - including buyback - when the store needs it, and helping build the one-of-a-kind mix that makes 2nd & Charles worth the trip.

A passion for books is the foundation here, and you'll bring that energy to the sales floor every day. The Associate takes ownership of the customer experience from the first greeting to the final transaction, helping customers find what they came for - and sometimes discovering something new along the way. Reporting to the General Manager, Associates work closely with fellow team members and store leadership, supporting the sales floor, the register, and other departments as needed in a fast-paced, hands-on retail environment.

• Welcome every customer with genuine warmth and enthusiasm. Listen, connect, and help them discover exactly what they’re looking for—from a favorite author to an unexpected treasure. Then make checkout quick, accurate, and effortless, leaving every customer feeling valued.
• Drive sales across all of our products by helping customers discover what’s right for them. Bring genuine excitement to every customer interaction by highlighting customer benefits and company-sponsored programs that add value to their experience-just as naturally and enthusiastically as you’d recommend a great book.

• Bring the sales floor to life by creating inviting displays that spark curiosity and make customers want to explore. Follow merchandising guidelines and timelines while making every table and shelf feel fresh, inspiring, and full of something worth discovering.
• Maintain a sales floor that invites curiosity and gives customers a reason to explore. Keep tables and shelves fresh and inviting, return books and products to their place, pick up throughout the store, and complete housekeeping and cleaning tasks to keep the entire space welcoming.
• Turn what customers bring in into what customers come back for, using your product knowledge and customer insight to recognize what's worth bringing in, then help get the right products to the right customers at the right time, keeping our shelves full of discoveries they can’t find anywhere else.
• Build connection in every interaction by handling every transaction with care, honesty, and integrity. Follow loss prevention standards and take pride in protecting our customers, our team, and the company.

• Every shift is different, and great stores run on teammates who are willing to jump in wherever they’re needed. Be someone your team can count on - pitching in across departments, supporting buyback, receiving new shipments, helping with inventory, assembling and maintaining fixtures, and keeping every part of the store clean, welcoming, and ready for customers.
• Performs other duties as assigned.

• High school diploma or equivalent
• Customer service experience required
• 18 years of age or older
• Successful completion of all required background screenings

• A genuine love of books, reading, and discovering something new — with curiosity to…