Customer Service Advisor

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience.

• Communicate frequent customer suggestions to the team to troubleshoot
• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
• Regularly meet with sales lead to receive the newest service and product knowledge
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Maintain customer accounts and update with new account information as needed
• Customer Interaction: Serve as the first point of contact for customers, both in person and via phone, email, and chat. Build and maintain positive customer relationships.
• Order Processing: Accurately process customer orders, ensuring all specifications are met and deadlines are upheld.
• Product Knowledge: Develop a deep understanding of our signage products, materials, and services to assist customers in making informed decisions.
• Problem Solving: Resolve customer issues, complaints, and concerns in a professional and efficient manner, ensuring customer satisfaction.
• Team
  
  Collaboration:
  
  Work closely with our design and production teams to ensure orders are fulfilled according to customer expectations.
• Administrative Duties: Maintain accurate records of customer interactions, orders, and inquiries. Assist in various administrative tasks to support the sales and production process.

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Strong knowledge of customer interface and interaction
• Must have graduated high school, received a G.E.D. or equivalent
• Excellent communication skills, both written and verbal
• Strong interpersonal skills and a friendly, customer‑centric approach
• Detail‑oriented with the ability to manage multiple tasks simultaneously
• Proficiency in using computer software and customer‑service systems
• Prior customer‑service or retail experience is preferred
• Passion for design and signage is a bonus

$40,000-$45,000 per year