Barkin' Customer Service Representative

Mountain Humane (in Hailey, Idaho) is on a mission to enrich the quality of life in our community by saving animals and changing lives. We do this through innovative programs that inspire and have impact beyond southern Idaho. The first “no-kill” shelter in the state of Idaho (in 1999), annually we help more than 4,500 animals and touch the lives of more than 7,000 people through our programs.

We are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in nonprofit management.

The Customer Service Representative greets and assists The Barkin’ customers and volunteers, helps to display and shelve product, and answers phones and customer queries.

They also greet donors and receive, sort, prepare and price donations for sale while assisting other employees in all functions of running the retail store.

Classification:

Full-time, Non-Exempt

Supervisor:

The Barkin’ Manager

Location:

The Barkin' in Hailey,

Should have previous knowledge of register function and cash handling

Should have great customer service and people skills

Must be a highly motivated team player, outgoing and polite, and behave professionally

Must work well with the public, including persons of varied racial, ethnic, cultural, socioeconomic backgrounds, sexual preference, and with individuals who are differently-abled

Must have a current driver’s license and satisfactory driving record along with personal car insurance

Must be comfortable training, mentoring and providing feedback to volunteers and community service

Must demonstrate good verbal and written communication skills and have the ability to work well in a team or on your own.

Must complete a satisfactory background check

• Ensure the store is clean and ready for customers:
• Walkways and doorways are clear
• Sale items are stored in the proper area
• All displays are organized, clean and safe
• Greet and assist customers/donors with impeccable customer service
• Run cash register and ring up customer purchases
• Stay up to date on sales and discounts available to customers, volunteers and employees
• Count cash/change in registers both morning (opening) and evening (closing); fill out appropriate paperwork
• Help make dressing rooms and locked cases are available to and convenient for customers
• Follow pricing guidelines to assess and price goods for retail sale
• Direct all returns and complaints to the Store Manager or assistant manager
• Assist in the daily cleaning of store and cat enclosures as needed
• Assist with heavy lifting and rotation of product, including furniture
• Help keep all work spaces clean and organized for all, including both the back room and basement
• Accept, sort and price donations from the public
• Add retail items to the sales floor daily
• Price and sort linens and clothing
• Clean and ready items for display
• Check for hangers, clothing on floor, trash or misplaced items every hour
• Test all electronics to ensure good working condition
• Help with offsite donation pickups as necessary, which may include driving a company vehicle or box truck.
• Keep track of supplies for the truck and sorting area
• Watch for possible theft
• Communicate clearly and listen with tact and empathy
• Uphold and provide information on Barkin’ policies, programs and events
• Carry out other duties as assigned by Store Manager or Assistant Manager

• Maintain a neat and well-groomed personal appearance
• Wear supplied uniforms and closed toed shoes during all working hours
• Comply with all facility safety protocols
• Assist in maintaining overall facility cleaning standards
• Carry out other duties as assigned by Store Manager or Assistant Manager

• Work safely and effectively in an environment with…