SENIOR CLERK

Requisition No:868458

Agency:
Department of Health

Working Title:

SENIOR CLERK -  1 1

Position Number:

Salary: $34,760 - $35,000 annually

Posting Closing Date: 01/20/2026

SENIOR CLERK

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness, and Excellence in all aspects of their work.

This is a highly technical administrative/clerical position, supporting the Dental Department. This position assists the dental unit in its daily operation. The incumbent in this position performs varied and diverse duties requiring basic knowledge of office management systems and procedures. Maintains comprehensive knowledge of billing and follow‑up procedures for maximum recovery of reimbursable benefits, while adhering to established federal, state, and local policies under the supervision of the Operations and Management Consultant I‑SES.

Clerical duties may be assigned in accordance with office procedures and include a combination of scheduling appointments, answering phones, bookkeeping, typing or computer processing, office machines operation, filing and determining program eligibility. Has good rapport with staff and clients, positive attitude, flexible, approachable and accepts change readily as evidenced by lack of substantiated complaints or confrontations with staff and clients.

Promotes the department as a positive caring community organization through courteous behavior toward all clients and co‑workers. Adheres to established Health Department policies and procedures.

• The employee will perform the duties of billing, collecting fees, scheduling appointments, and registering clients by means of the HMS/Dental Module system. Greets and receives the clients, interviewing to determine eligibility status, answering the phones, directing clients to the proper clinic, making charts, filing charts & maintaining a filing and recall system. Maintains and organizes the calendar for the office by retrieving the client’s appointment schedule on a daily basis.
  
  Pulling patient records 1‑2 days in advance to prepare for upcoming appointments, calls to remind patients of appointments 1‑2 days in advance. Check Medicaid eligibility status in FMMIS 1‑2 days in advance. Assist in the completion of telephone and mail correspondence. Enters fiscal data within the prescribed time frames set by state and local policies and procedures. Reviews and corrects billing errors by crosschecking the unbilled billing listing and correcting errors prior to upload.
  
  Produces and submits required reports, to include the cash daily report. Maintaining proficiency with procedures and diagnosis codes, coordinating with providers to correct errors. Bundles sorted documents and ensures daily posting by client and cash daily drawer balance out. Inputs Client Service Reports (CSR), billing forms into HMS. Collects fees, and issues receipts and refunds (as applicable). Scans in original documents in the HMS/Eaglesoft for EHR
• Provides other support as requested or assigned by the dental supervisors in the unit, including guidance and assistance to all staff and the dental clients to promote the department’s goals and objectives. May be assigned Medical Record maintenance and/or Receptionist/Switchboard Operation as needed. Travels and performs other related duties,…