Shift Lead

Join to apply for the Shift Lead role at Walgreens

Last updated 1 day ago. First 25 applicants have priority.

$17.00/hr - $20.00/hr

• Open and close the store in the absence of management, including start‑ups, cash handling, ensuring floor and stockroom ready; responsible for opening back door for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to safe, and provide change as requested.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers/patients by greeting and offering assistance, resolve issues, and answer questions.
• Share customer service best practices; include greeting, eye contact, courtesy, proactive help, and identifying needs.
• Hold store keys to open/close without management.
• Coach team members in warehouse and vendor ordering, including backdoor deliveries.
• Register all sales on cash register, maintaining accurate records of errors, price verifications, voids, and modifications.
• Assist manager with order exceptions, reverse logistics, and evaluate displays, promotions, seasonal and sale merchandise; complete resets and revisions.
• Maintain accurate inventory counts, ensuring on‑hand quantities are correct.
• Ensure the Outdate program is followed with team members.
• Price basic department items, make daily price changes, display signage, and comply with local regulations.
• Assist bookkeeping tasks: cash reports, counts, ledgers, and bill payment.
• Maintain store appearance—exterior and interior—request repairs as needed.
• Separate food items and place products per policies; rotate stock using FIFO.
• Have knowledge of store systems and equipment.
• Assist at Pharmacy out window as requested.
• Ensure compliance with state/local laws for regulated products.
• Check team members’ bag before leaving store.
• Comply with all company policies, and maintain respectful relationships.
• Complete special assignments and other tasks as assigned.
• Attend training and complete required PPLs.
• Serve as liaison between management and staff; communicate tasks when management absent.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Prefer knowledge of store inventory control.
• Consideration for applicants with arrest and conviction records.
• Obtain and maintain valid PTCB certification or pharmacy license as required.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation offered will depend on geography, skills, education, and experience. This role will remain open until filled. To review benefits, visit

Salary Range: $17 - $20 / Hourly

Not Applicable

Full-time

Management and Manufacturing