Communications and Task Coordinator

Pinnacle Sales Group is seeking a relationship-driven, organized, and customer-focused Customer Service Representative who thrives on helping others, solving problems, and creating exceptional customer experiences, with Excellence as the Standard in every interaction. This role is ideal for someone who enjoys building strong relationships, communicating with confidence, and supporting both customers and team success in a fast-paced environment.

For over 45 years, Pinnacle Sales Group has represented premier appliance, kitchen, plumbing, and outdoor living brands across key U.S. markets. What makes Pinnacle different is our commitment to partnership, professionalism, integrity, responsiveness, and delivering an outstanding experience for both our customers and our team.

We are looking for individuals who embody our core values by leading with professionalism, building trust through relationships, communicating with urgency and respect, supporting team success, and consistently doing the right thing.

• Excellence is the Standard
  - We strive to deliver an outstanding experience in every interaction.
• Do the Right Thing
  - Empowered to do right, in every instance, every time with a positive team attitude.
• Be Bold
  - Take risks, be courageous and decisive for the greater good.
• Win with Integrity
  - Success is our goal, guided by principle, honor, and virtue.

People who thrive at Pinnacle Sales Group are relationship-focused, dependable, proactive, and team-oriented, and they live out our core values every day:
Excellence is the Standard, Do the Right Thing, Be Bold, and Win with Integrity. They enjoy helping customers, supporting teammates, solving problems, and creating positive experiences that build long-term trust and loyalty.

If you are passionate about customer relationships, teamwork, and delivering exceptional service while representing a company built on strong values and long-term partnerships, Pinnacle Sales Group would love to meet you.

What Success Looks Like

• Customers trust you and enjoy working with you
• You communicate clearly, confidently, and professionally
• You stay organized while balancing multiple priorities
• You proactively solve problems, follow through consistently, and Do the Right Thing
• You create positive experiences for both customers and teammates
• You support a culture of responsiveness, accountability, teamwork, and integrity
• You build strong partnerships internally and externally
• You take pride in representing the Pinnacle brand and values

Ideal Candidate Profile

This role is best suited for someone who is:

• Relationship-oriented and naturally personable
• Organized, dependable, and detail-focused
• Positive under pressure and adaptable to change
• A strong communicator with professional presence
• Responsive, proactive, and solution-oriented
• Team-focused while also self-motivated
• Comfortable managing multiple priorities in a fast-moving environment
• Passionate about helping customers and supporting long-term relationships
• Courageous, decisive, and willing to Be Bold when it supports the greater good

What You'll Do

• Work with Outside Sales Team as liaison to After Sales team.
• Log into queues to answer incoming calls.
• Follow up on overdue service tickets and provide updates to all parties.
• Assist with U-Line and Marvel escalations.
• Assist with parts orders.
• Oversee manufacturer tickets for U-Line and Marvel.
• Backup Duties for After Sales Operator and After Sales Representative
• Update Monthly Reports
• Special Projects as needed

• Integrity
• Proactive support
• Customer updates
• Accountability
• Team collaboration
• Professionalism
• Multi tasking
• Time management
• Data tracking
• Report writing
• Parts ordering
• Service ticketing
• Queue management
• Escalation handling
• Follow…