Sales Operations Manager

For over 45 years, Pinnacle Sales Group has represented premier appliance, kitchen, plumbing, and outdoor living brands across key U.S. markets. What makes Pinnacle different is our commitment to partnership, professionalism, integrity, responsiveness, and delivering an outstanding experience for both our customers and our team.

We are looking for individuals who embody our core values by leading with professionalism, building trust through relationships, communicating with urgency and respect, supporting team success, and consistently doing the right thing.

Our Core Values

• Excellence is the Standard
  - We strive to deliver an outstanding experience in every interaction.
• Do the Right Thing
  - Empowered to do right, in every instance, every time with a positive team attitude.
• Be Bold
  - Take risks, be courageous and decisive for the greater good.
• Win with Integrity
  - Success is our goal, guided by principle, honor, and virtue.

Who Thrives Here

People who thrive at Pinnacle Sales Group are relationship-focused, dependable, proactive, and team-oriented, and they live out our core values every day:
Excellence is the Standard, Do the Right Thing, Be Bold, and Win with Integrity. They enjoy helping customers, supporting teammates, solving problems, and creating positive experiences that build long-term trust and loyalty.

If you are passionate about customer relationships, teamwork, and delivering exceptional service while representing a company built on strong values and long-term partnerships, Pinnacle Sales Group would love to meet you.

• College degree preferred, specialization in Business, Marketing or Finance.
• Must have a minimumof 3 years relevant sales or product administration.
• Forward-thinking,driven self-starter, and possess strong problem-solving skills.
• Strong analytical and critical thinking skills required.
• Must have the ability to efficiently work under pressure to meet deadlines. Prioritization of workload is a must.
• Excellent MS Office skills required, especially in MS Excel.
• Detail oriented,professional attitude, reliability required.
• Must be able to communicate clearly and effectively both verbally and in writing.

Sales Administration

• Review monthly sales performance by vendor, product, customer and rep
• Analyze and identify areas for improvement and opportunities to increase sales
• Provide monthly sales analysis summaries to sales managers
• Offer new ideas to grow sales with brands and product categories
• Forecasting sales and product volume
• Develop standard operating procedures (SOP) for the Sales organization

Program Development

• Analyze, create, and implement sales programs for customers, builders, specifiers and consumers
  • Rebates
  • Builder programs
  • Spiffs
  • Consumer promotions and incentives

Product Development and Margin Oversight

• Establish and manage pricing structure for all products using margin analysis
• Set and manage margin for dealers and programs
• Manage new product launches with pricing, programs, and marketing collaborations
• Explore new product opportunities with vendors
• Source new OEM products to bring to market and develop implementation plan

Job Quote and Project Management

• Establish relationships with developers
• Work with Outside Sales to gather information to pursue large quote opportunities
• Provide job quotes using margin analysis calculation
• Deliver job quotes and collateral necessary to win project quotes
• Monitor and follow up on open job quotes to increase conversion rates
• Manage the project throughout the process from order to final shipment and installation
• Track job conversion rate and update status quarterly

Ecommerce

• Manage Ecommerce sales and support team
• Coordinate with Ecommerce dealers to update product son dealer websites
• Monitor and support Ecommerce dealer efforts to grow sales
• Prospect and pro-actively find new Ecommerce leads

Special Projects

• ERP transition and integration as needed
• Lead cross-functional projects to improve organization performance.

Other Duties

• Work with the Marketing Team to create collateral and sales material for programs

Benefits:

• Base salary + uncapped commission opportunities
• Car allowance and travel reimbursement
• Health benefits
• Paid time off
• Professional development and product training
• Opportunity for long-term career advancement

For over 45 years, Pinnacle Sales Group has delivered expert sales, marketing and distribution support for premier kitchen and outdoor brands across key regions of the United States, including the Southeast, Northeast, Midwest and Mid-Atlantic.

In 2021, we…