Assistant Community Manager

Assistant Community Manager

Pay Range: $30.00/hr - $31.00/hr

The onsite Assistant Community Manager assists in the everyday questions and needs of the residents; serves as liaison with staff and vendors; performs site reviews and processes covenants compliance correspondence; attends scheduled Board meetings (as requested) supports the Association’s community management team through timely completion of assigned administrative and project duties.

• Acknowledge and greet all residents and guests in a friendly courteous manner.
• Handle questions or calls from board members, homeowners and vendors or refer to the appropriate staff member for assistance.
• Monitor security cameras and act if inappropriate behavior of a member is noted.
• Inform CM or other senior staff member of any injury or behavior incident, complete incident report and/or call law enforcement or emergency crew as needed.
• Consistent use and maintenance of information in Connect, Tasks and other First Service database programs as assigned.
• Create clear, concise, professional and accurate written communication to residents in a timely manner.
• Move management; perform move coordination duties as assigned.
• Perform site reviews and related correspondence and follow-up as assigned.
• Support staff to complete administrative duties.
• Support staff to receive and process ARC applications.
• Maintain and generate all required association and management reports.
• Operate and manage the access card and directory access system.
• Make every attempt to enforce rules and regulations in a professional manner.
• Assist with light general maintenance and set up as required.
• Process reported maintenance items to appropriate staff member or vendor.
• Inventory and maintain an adequate level of all supplies.
• Maintain an organized and clean workspace according to company procedures.
• Complete company training as assigned, attend all mandatory company functions and adhere to First Service Residential Standards of Operation.
• Other duties assigned as needed.
• Answer phones, pick up mail, and respond to emails.
• Create and distribute vehicle tag forms, set up vehicle tags in ISN system, and distribute tags to residents.
• Create, track, distribute, and update new homeowner packet. Request ownership/rental proof from new homeowners and track their contact information. Update Connect once it changes over to new owner. Assist new homeowners and tenants with customer service.
• Assist with projects as needed, such as ordering new gate signs, renewing and decreasing AT&T contracts, and researching trash vendors, etc.
• General office work.
• Perform check deposits.
• Daily contact with gatehouse.
• Check up on CCMR room contact the Ritz for repairs, etc.
• Contact PG&E about streetlight repairs.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism, professional attire and demeanor at all times.
• Demonstrates effective communication skills consisting of oral, written and listening skills.
• Demonstrates problem-solving abilities.
• Ability to draft correspondence and respond to inquiries and client concerns effectively and independently.
• Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Power Point.
• Demonstrates organizational skills and ability to independently prioritize daily workload.
• Must work effectively and communicate with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and;
  
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