Services Coordinator II; Half Moon Village

Services Coordinator II (Half Moon Village)

Half Moon Bay, California

At Mid Pen, we build communities that change lives. Since 1970, we have been committed to providing safe, affordable housing of high quality to those in need; establishing stability and opportunity in the lives of residents; and fostering diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs.

Mid Pen is proud to be certified as an official Great Place to Work® in 2025.

Half Moon Village 1 & Half Moon Village 2

• Supports large or multiple properties with highly complex needs, including language services, crisis management, and resource scarcity support.
• Delivers onsite programs, ensures implementation of programs at assigned locations to meet internal standards and objectives and applicable regulatory expectations.
• Conducts door‑to‑door, phone, e‑mail outreach and other marketing strategies to make residents aware of services offered.
• Prepares and submits all necessary program documentation as required by Mid Pen and external agencies.
• Assists in or provides crisis intervention in situations of moderate to high complexity and provides appropriate follow‑up, including child abuse or adult abuse reporting.
• Implements mandated reporting policies and procedures.

• Familiar with Services’ partnership goals and selection criteria; actively engages and promotes property‑level partners to support these goals and communicates with supervisor where improvements may be needed.
• Collaborates well with local community agencies in proximity to assigned property.
• Monitors provision of services provided by partners at assigned property.
• In collaboration with Property Manager, facilitates community meetings.

• Continually assesses and responds to the needs of the community.
• Participates in development of property plans and is responsive to resident needs, including high acuity populations and complex support requests.
• Provides individualized support and service coordination for residents, including referral and enrollment support to specialized programs.
• Offers exemplary customer service and responsiveness to residents.

• Maintains accurate property‑level records and files, entering data and tracking all service activities on a daily/weekly/monthly basis.
• Ensures timely property‑level reporting, consistent with Services’ policies, procedures, and trainings.

• Participates in staff and team meetings, trainings, group outings, and other site‑sponsored events.
• Models leadership at all levels and a can‑do attitude with other team members.
• Apprises direct supervisor of activities and incidents in a timely manner.
• Cultivates collaborative relationships with Property Management and other colleagues.
• Performs other duties as assigned, including serving on longer‑term working groups/committees and supporting special projects.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

• B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; or an equivalent combination of education and relevant experience.
• Minimum of one (1) year experience working in families, adults, and youth in a diverse population; youth (5‑12 age range) in a classroom or after‑school setting; older adults/elderly support and/or service to those with acute health conditions.
• Experience supporting program and service implementation and coordination.
• Experience collaborating with local service providers.

• Demonstrated customer service orientation and excellent…