Rent Supplement Program Admin Officer; Program Admin Officer

Position: Rent Supplement Program Admin Officer (Program Admin Officer 1-2)
About the Department
The Department of Growth & Development drives economic growth and productivity by creating the conditions for communities, businesses and households to thrive. The Department works with key partners to foster a dynamic environment that supports housing innovation and sector development, providing the necessary solutions to grow our population and economy. The Department is also responsible for ensuring the availability of safe, suitable, and affordable housing for all Nova Scotians.

Our work involves making strategic investments, leveraging new funding, and building on critical partnerships to help further position ourselves to meet current and future housing challenges.

Role Overview
The Rent Supplement Program Administration Officer is responsible for administering rent supplement and housing benefit programs that support individuals and families to access and maintain stable housing. Reporting to the Rent Supplement Supervisor, this role involves assessing eligibility, managing benefit adjustments and renewals, and ensuring decisions are accurate, timely, and aligned with legislation, policy, and available budgets. The role balances detailed administrative work with meaningful client and stakeholder interaction, requiring sound judgment, attention to detail, and the ability to navigate complex information while working respectfully with people who may be experiencing housing insecurity or financial stress.

Effective case and workload management is central to success in this position.

Primary Accountabilities

Gathering, verifying, and analyzing information to determine initial and ongoing eligibility for housing benefits in accordance with legislation, policies, procedures, and available budgets

Assigning housing benefits across a range of rent supplement products and managing benefit calculations, abatements, transfers, renewals, and interim adjustments

Completing new client and landlord set‑up, including agreements, system entries, and maintenance of accurate electronic and physical records using the Integrated Case Management (ICM) system

Managing a caseload of files, including tracking deadlines, requesting income documentation, issuing renewal reminders, and following up to ensure timely decision‑making

Interpreting income documentation and family composition to ensure accurate subsidy and benefit calculations

Investigating discrepancies, non‑declaration of income, or potential fraud, and taking appropriate action in accordance with policy

Preparing clear, respectful written correspondence for clients and landlords related to eligibility decisions, benefit calculations, rent increases, appeals, and program requirements

Responding to a wide range of client and landlord enquiries and complaints, escalating complex or unresolved matters to the Supervisor as required

Qualifications and Experience
You bring a combination of education and experience that prepares you to succeed in a structured, client‑focused program environment. This includes a bachelor’s degree in Business Administration, Office Administration, Public Administration, Social Sciences, or a related field, plus at least one (1) year of related experience, or an equivalent combination of education, training, and experience.

Experienced in administrative, program, or case management roles involving deadlines and competing priorities

Comfortable working with clients in situations that may involve sensitive or confidential information

Proficient in Microsoft Office and confident learning and using electronic case or file management systems

Organized and detail‑oriented, with the ability to manage multiple files and meet established timelines

Comfortable performing routine mathematical calculations and applying them accurately to determine benefit amounts, adjustments, and over payments

Able to exercise tact, discretion, sound judgment, and initiative when responding to inquiries and requests

A clear and respectful communicator, both written and verbal, who values collaboration and inclusive service delivery

Open to new ideas and adaptable as program delivery models, processes, and tools continue to evolve

Preferred…