Client Intake at YMCA Immigrant Services

Position: Client Intake Staff at YMCA Immigrant Services
Be the first point of contact at YMCA Immigrant Services as Client Intake Support Staff. Help clients navigate settlement services while fostering a welcoming environment in this full-time role.

As a key support within the Client Intake Department, you will facilitate essential communication with clients. Your responsibilities include guiding clients through programming options, managing bookings, and ensuring documentation is collected accurately. This role is vital for maintaining a professional space that accommodates diverse immigrant needs.

Key Responsibilities:

• Provide program information to clients regarding settlement support

• Handle client registrations, attendance, and space bookings

• Make referrals to community resources for settling in

• Enter intake information into data systems accurately

• Complete gathering of essential documents for intake

Requirements:

• High School Diploma or equivalent experience

• Prior experience in a fast-paced customer service setting

• Strong skills in maintaining confidential client records

• Proficient in digital tools like Microsoft Office

• Excellent communication abilities in English; other languages are a plus

Your ability to assist diverse clients with integrity and professionalism is essential to supporting their settlement journey.