OPTACA Claim Coordinator; Clerk

Competition # : 50231

Department:
Health and Wellness

Location:

HALIFAX

Type of Employment:
Permanent

Union Status: NSGEU - NSPG

Closing Date: 08-Nov-26 (Applications are accepted until 11:59 PM Atlantic Time)

The Department of Health and Wellness offers opportunities to grow and advance in a dynamic sector that touches the lives of all Nova Scotians. Along with our partners, including the Nova Scotia Health Authority and the IWK Health Centre, we’re committed to continually improving our health care system. With a focus on collaborative primary health care, continuing care, improved supports for mental health and addictions, digital health, capital infrastructure, and more, the department is thinking differently about how to plan, fund, legislate and monitor to improve access and service delivery.

To do this, we need leaders at all levels of the organization who embrace a challenge and believe in their ability to make a difference.

Under the general direction of the Director and Manager, OOP/OOC Programs, the OPTACA Claim Coordinator is responsible for the daily activities associated with the Out of Province Travel and Accommodation Cost Assistance program (OPTA) claims submitted by Nova Scotia residents who have been pre‑approved for medical services or treatment that are not available within Nova Scotia.

• Prepare and manage travel and accommodation reimbursement eligibility correspondence.
• Provide information and resources to patients, their families, and inquiring bodies; and the processing of OPTACA claims for reimbursement.
• Accountable for all incoming calls to the Insured Services Division in relation to OPTACA, MSI eligibility, and interprovincial hospital billing, and to redirect other calls when necessary.
• Record all relevant data and providing reports, scheduled and ad hoc, as requested by the Director and Manager.
• Assess and process requests for miscellaneous medical supplies and services required by out of province patients pre‑approved by MSI.
• Maintain physical and electronic filing systems; including accessing and updating the Shared Drive.
• Perform necessary administrative duties including, but not limited to: scheduling meetings; processing all mail for the division; ordering office supplies; printing employee attendance through SAP; submitting IT and maintenance requests; checking SAP for payments for the Reciprocal Billing Clerks and other billing concerns as requested; and other duties as assigned.
• Draft, edit and finalize ministerial correspondence as required.

As the ideal candidate, you have graduated high school and have at least 4 years related of experience in an electronic accounting environment. An equivalent combination of training and experience may be acceptable.

You have a working knowledge of generally accepted accounting principle, bookkeeping procedures, and the ability to adhere to strict month end and fiscal year end deadlines. Excellent communication, interpersonal and organizational skills are a must for this role.

This role requires a strong customer service focus. As the successful candidate, you will have the ability to diplomatically navigate telephone and email inquiries; work effectively both independently and in a team setting; and the ability to exercise initiative and demonstrate sound judgement.

Knowledge and proficiency in the Microsoft Office Suite and the Provincial Government Corporate Financial Management System (SAP) would be considered an asset. Please note your resume and cover letter should clearly demonstrate how you meet these qualifications.

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their…