Job Description & How to Apply Below
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!
Job summary
The Service Advisor works in a fast‑paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers’ needs and expectations regarding auto service maintenance and repairs.
Benefits
An amazingly friendly team
Continued career opportunities
Profit sharing (conditions apply)
Employee discount
Diverse, inclusive and safe working environment
Work‑life balance
Flexible work hours
Ongoing training and learning
Scholarship opportunities
Reward and recognition program
Group benefit plan (conditions apply)
On‑site parking
Public transportation nearby
Free coffee
Working for an employer that’s involved in the community
Working for a locally owned business
And much more!!
Responsibilities:
Customer Service
Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle. Responds to customer inquiries in a timely manner, over the phone and in person.
Understands customer needs and provides them with a complete solution.
Shares ideas and suggestions to improve the customer experience in the Service Centre.
Manages customer concerns and problems promptly.
Deals with challenging situations in a professional manner.
Ensures a smooth flow of communication with customers during repairs or maintenance work.
Operations
Completes and reviews repair orders with customers.
Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
Acts as liaison between customers and technicians and manages the status of work orders.
Schedules service and repair appointments.
Operates computerized work order systems.
Engages in learning activities and coaching to improve their own abilities.
Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
Complies with company, store, and department policies and health & safety program and regulations.
Completes other tasks, as required.
Requirements / Skills
Knowledge of automotive mechanic
Ability to work shifts (days, evenings, week-ends and holidays)
Approachable
Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
Strong communication and interpersonal skills
Strong computer skills
Ability to plan, organize, delegate and follow-up on daily tasks
Valid driver’s licence for province of employment
Good working knowledge of COSTAR (asset)
Experience in a similar role (asset)
Vacancy Type:
Existing
Job Type:
parttime, permanent
Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.
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