Auto Body Repair Planner

Position: Auto Body Repair Planner Downtown)
About the Role  Assured Automotive, part of The Boyd Group, provides quality collision repair services across Western and Central Canada. We seek a Repair Planner to deliver an exceptional customer experience by preparing accurate collision appraisals and coordinating the repair process.

Key Responsibilities   Ensures consistent execution of WOW (Wow Operating Way) plan.
Accurately diagnoses collision damage, including structural, mechanical, and refinishing operations.
Communicates all customer requests and needs to appropriate team members.
Assigns body technicians to specific jobs as required.
Orders parts and arranges sublet repairs with vendors when required for each RO.
Completes appraisals and supplements within 24 hours of delivery.
Ensures proper workflow throughout the collision center with the production supervisor.
Communicates clearly the repair process and addresses all questions to ensure client confidence.
Maintains at least a 40% gross profit on all appraisals.
Maintains a 50% repair vs. replace ratio on all appraisals.
Adheres to all required insurance procedures, guidelines, and programs.
Utilizes daily insurance programs and tools (Progi, APU, ARMS, Progi Sync).
Works with the production supervisor on any repair‑related concerns or supplements.
Communicates updates with customers and insurance claims adjusters as required.
Communicates and negotiates with insurance claims appraisers and image desk staff.
Ensures proper file documentation in Management Information Systems (MIS).
Balances and blueprint appraisals daily in MIS for file closing.
Manages all final quality inspections on each vehicle prior to delivery.
Education & Experience   High School Diploma or equivalent.
Minimum of 2 years previous experience in collision repair estimating or a similar role.
Comprehensive knowledge of estimating programs (Audatex, Mitchell I‑Car Registered – Gold Class or working toward certification).
Skills & Abilities   Communicates effectively, both verbally and in writing.
Strong attention to detail and a high degree of accuracy.
Ability to interpret work scope from vehicle estimates or work orders.
Comprehensive knowledge of vehicle repair practices.
Customer‑service oriented with strong organizational skills.
Provides positive energy when greeting customers in person and on the phone.
Communicates directly with technicians throughout the repairs.
Other Requirements   Works effectively in a fast‑paced environment, demonstrating multitasking ability while under pressure.
Compensation & Benefits   Compensation: $29–$33 per hour (commensurate with skill, education, and experience).
Competitive pay.
Medical, prescription drug, dental, and vision benefits effective after 1 month of employment.
RRSP with company match.
Annual paid vacation and additional time off.
Career growth opportunities and ongoing training.
Professional atmosphere with great working conditions and dynamic leadership.
Voluntary daily pay option.
Equal Opportunity Employer  Assured Automotive is a proud equal‑opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or contract.
AI Disclosure Statement  At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Reasonable Accommodations  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

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