Collision Repair Customer Service Estimator

Use collision repair knowledge and customer service skills as a Collision Estimator in Chico, California. Guide customers through repairs with accurate information.

The Collision Estimator documents every interaction and updates pertinent details efficiently and accurately. You will provide timely repair-process information while meeting insurance client requirements and metrics. The position also follows required customer drop-off, repair planning, communication, and delivery processes.

• Document customer interactions with accurate, pertinent details
• Guide customers through the collision repair process
• Ensure compliance with insurance client requirements and metrics
• Communicate customer requests to appropriate team members
• Greet customers positively in person and by phone

• Knowledge of repairs and original equipment guidelines
• High school diploma or equivalent
• Basic computer skills
• Minimum one year of DRP compliance experience
• Valid driver's license and I-CAR training willingness

Apply collision repair knowledge, documentation accuracy, and customer guidance skills as a Collision Estimator serving Chico customers.