Operations Analyst; Program Admin Officer

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Competition # : 49902

Department:Opportunities and Social Development

Location:HALIFAX

Type of Employment:Term

Union Status: NSGEU - NSPG

Closing Date:05-Oct-26 (Applications are accepted until 11:59 PM Atlantic Time)

At the Department of Opportunities and Social Development (OSD) , we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Supportive Housing and Homelessness, and the Disability Support Program (DSP).

Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

We’re hiring a highly creative and innovative problem solver for our Operations Analyst role. This is a critical role where you will provide operational and procedural support to staff at Opportunity and Social Development who are accountable for the delivery of core social programs.

Your role as an Analyst directly impacts service delivery to clients.

You will focus on client service support and excellence, along with operational and business analysis. A few of your key responsibilities will include:

• assessing and evaluating business and operational procedures,
• defining options analysis,
• and recommending system and operational solution changes
• prioritizing ICM, CCM and other Operational requests

You will also create and execute user acceptance testing for ICM and CCM system changes.

We are seeking a creative team player who continually improves and innovates in their work. As our next Operations Analyst, you also have a related bachelor’s degree and one (1) year of related experience. An equivalent combination of education, training and experience will be considered.

You also have experience in the following areas:

• Supporting case management systems and system users.
• Developing and improving business processes, procedures, and support materials.
• Identifying, investigating, and resolving operational and system issues.
• Recommending service improvements and system enhancements.
• Providing guidance on policies, processes, and procedures to support program and client outcomes.
• Managing multiple competing priorities and deadlines in a fast-paced environment.

Previous experience with ICM, CCM, SharePoint, and knowledge of Department of Opportunities and Social Development (OSD) programs would be considered a strong asset.

You are recognized for your strong attention to detail, commitment to continuous improvement, and dedication to providing exceptional client service. You thrive in a collaborative environment and possess advanced proficiency with Microsoft Office applications and other business tools. You have a proven ability to build and maintain effective working relationships with a diverse range of stakeholders, fostering collaboration to support operational and program objectives.

Your strong analytical and problem-solving abilities enable you to exercise sound judgment when addressing complex issues, identifying opportunities for improvement, and recommending practical solutions. You are highly organized, capable of managing multiple competing priorities in a fast‑paced environment while consistently meeting deadlines and maintaining a high standard of accuracy. In addition, you possess excellent verbal and written communication skills and demonstrate a strong commitment to confidentiality when handling sensitive personal and…