Commercial Operations Officer

Final date to receive applications 31-Oct-2026, 11:59:00 PM

Salary (Pay Basis) 9,820.40

Canadian Dollar (CAD) Monthly

Grade NATO Grade G15

The post is budgeted from 1 January 2027, and the successful candidate is expected to start employment as soon as possible thereafter.

NATO DIANA is the Defence Innovation Accelerator for the North Atlantic, a NATO body dedicated to finding and accelerating innovation to provide decisive defence and security effects for the Alliance, while fostering deep-tech innovation.

NATO DIANA is comprised of a Board of Directors, representing all 32 nations, and an operational team referred to as the DIANA Executive (“DX”). Operating from three offices in Europe and North America, the DX leverages a network of military end users, world-leading accelerator sites, test centres, professional mentors and experts, and Allied expertise to accelerate the most innovative technologies from across the NATO Alliance.

DIANA is a dynamic, agile workplace, which strives for innovative thinking, diversity, and performance excellence across all teams. To achieve our mission, DIANA is committed to providing our people with an environment that is positive, inclusive and collaborative.

The Commercial Operations Officer operates at the intersection of strategy, market intelligence, and data analytics to assess growth opportunities for DIANA innovators, emerging technology trends, and defence sector demand signals. This role requires ownership of insight generation to directly influence how DIANA supports growth and market opportunities for its innovators.

* Reserve candidates may be considered for similar posts in Estonia or UK, if appropriate.*

Reporting to the Chief Adoption Officer or their delegate.

Duties of this role include:

• Provide forward-looking perspectives on emerging technology markets and trends.
• Integrate internal and external data sources to identify patterns, trends, strategic insights, and competitive opportunities for DIANA innovators.
• Conduct market research and analysis to understand defence customer demand and map commercial solutions able to solve Allied defence problems.
• Identify opportunities to improve data quality and collection across teams to inform how DIANA delivers growth support for innovators.
• Prepare executive briefings, market assessments, competitive analysis, and strategic presentations for senior leadership.
• Perform any other related duties as may be required.

ROLE REQUIREMENTS, QUALIFICATIONS AND EXPERIENCE

ESSENTIAL

The incumbent must have:

• A Bachelor’s degree from a nationally recognised/certified university in business, marketing, economics or a related field, together with at least two years of relevant professional experience; or, exceptionally, at least six years of progressive relevant professional experience in lieu of a degree.
• A minimum of two years of relevant professional experience in market research and analysis, business intelligence, commercial insights, data analytics or a related field.
• Demonstrated experience using business intelligence tools, such as Power BI or Tableau, and Python-based analytics or automation to analyse and present data.
• Demonstrated experience translating market research, commercial insights or technology assessments into evidence-based recommendations that support strategy development, portfolio management or growth initiatives for emerging technologies or start-ups.
• Proven ability to conduct quantitative analysis, interpret complex datasets and communicate clear, actionable insights to support organisational decision-making.
• Possess the following minimum proficiency levels in NATO’s official languages (English and French):
  Level V (“Advanced”) in one language and Level I (“Beginner”) in the other.

NOTE
:
Most of DIANA’s…