Business Process Design Senior Analyst

JOB DESCRIPTION
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit

About The Team & Business Line
The Transformation Office Process Design team aims to improve quality and efficiency across Citco Fund Services (CFS) through a combination of process re-design and process deep dives to help transform our organizations processes. We conduct quantitative and qualitative analyses on business operations to identify improvement opportunities and implement solutions through workshops, analysis and technology expertise.

Our team, a subgroup of the Transformation Office, is tasked with project and workshop execution, challenging processes and identifying global change, and reporting to Transformation Office and Business executive teams. In addition to leading the execution of key strategic initiatives, we are commonly expected to facilitate conversation, conduct analyses, and produce succinct reporting to senior management.

Responsibilities
Your Role:
The Transformation Office is seeking an experienced Sr. Process Analyst to support Process Design team in driving operational efficiency initiatives. You will (a) lead data gathering and complex analysis; (b) create detailed process documentation and recommendations; (c) manage project documentation and status updates; and (d) contribute to the implementation of process improvements.

This role offers an opportunity to apply analytical expertise while working with experienced professionals in a global organization.

Skills Required To Be Successful In This Role

Advanced analytical skills with strong attention to detail

Ability to understand complex business processes and workflows

Strong problem-solving capabilities with ability to recommend solutions

Experience in process analysis and improvement methodologies (i.e. Lean Six Sigma, Design Thinking etc.)

Ability to synthesize large amounts of qualitative and quantitative information into clear themes, insights, and recommendations

Experience identifying opportunities to simplify, standardize, or centralize processes across multiple business units.

Ability to evaluate organizational structures, decision-making models, and ownership frameworks to support transformation initiatives.

Ability to assess and document current and target operating models, including roles, responsibilities, governance, and service delivery structures.

Communication / Soft Skills

Strong written and verbal communication skills

Ability to work effectively with stakeholders at various levels

Excellent organizational and time management skills

Ability to confidently and appropriately present information to various audiences

Ability to work independently and lead small initiatives

Skilled in planning and co-facilitating workshops, interviews and stakeholder discussions.

Technical Knowledge

Advanced proficiency in MS Office Suite (Excel, PowerPoint, Word, etc.)

Experience with process mapping tools (Visio, Optix, Figma, etc.)

Strong data analysis and visualization capabilities

Proficient with SharePoint and collaborative tools

Strong proficiency with AI and intelligent automation technologies, including regular use of AI tools to enhance productivity, decision-making, problem-solving, and…