Director, Project Management & Client Coverage

Brim Financial is a category defining fintech, building the operating system for credit cards and payments. Our platform powers card programs for banks, credit unions, fintechs, and global brands across North America. We are a fast-growing company. We are backed by EDC Growth Equity, Epic Ventures, Vistara Growth, and Impression Ventures and have been recognized as a CB Insights Fintech 100 company and Deloitte Fast 50 and Deloitte Fast 500 winners.

The Director, Project Management & Client Coverage is the client-facing owner of implementation and ongoing delivery for our banking and fintech clients. You'll run point on complex, large-scale digital banking, card & payments platform rollouts, owning scope, timeline, risk, and cross-functional coordination. Once a client is live, you'll own the ongoing relationship: running the operating cadence, tracking portfolio health, and translating client needs into structured input for the roadmap.

You are a senior level, high-energy, individual contributor.

This role is ideal for client-facing leaders who combine analytical rigor with relationship strength and want direct impact on client outcomes and portfolio growth.

• A trusted client-facing leader with 5-7+ years' experience across consulting & project management with a strong enterprise relationship management background.
• Skilled at engaging with senior stakeholders and managing complex, large-scale implementations.

• Own day-to-day execution of complex, large-scale digital banking, card & payments platform implementations.
• Managing scope, timeline, risk, and cross-functional coordination to deliver on time and produce a client experience strong enough to become a reference.
• Build and personally run the minimum-viable process a required for multi-workstream implementation: status cadence, RAID log, decision log. A bias toward pragmatic, minimum-viable process over heavyweight frameworks is essential.
• Own all client-facing status communication, from weekly detail to executive summary, translating engineering and product progress into business terms.
• Keep ownership of every open item unambiguous, internally and with the client.

• Own coverage for several existing clients: build and grow relationships across a portfolio of banks and fintechs.
• Run the operating cadence for each account: QBRs, roadmap check-ins, prioritization sessions. You pull in product and engineering leads to weigh in on feasibility and sequencing, while you own the agenda, follow-through, and client narrative.
• Track portfolio health (KPIs, adoption, satisfaction, support/escalation trends) and turn it into a clear read-out for internal teams and clients. You will flag risk early and package client feedback into structured input for product prioritization.
• Maintain a single source of truth per account: health status, open commitments, roadmap asks, key contacts
• Lead post-incident or post-issue reviews with clients, translating technical root cause into a business-appropriate explanation and forward-looking action plan.

• Proven ability to build and deepen client trust & relationships in a complex, multi-stakeholder environment.
• Strong track record of building operating rhythms with clear accountability in ambiguous, fast-moving environments, not just running pre-existing processes.
• Exceptionally strong written & verbal communication skills, ability to communicate in a structured, succinct, executive ready way.
• Comfortable working through day-to-day delivery blockers and communicating status and risk to executive and board-level audiences.
• Strong analytical and critical thinking, with a data-driven decision-making approach.
• Comfort working closely with Product and Engineering teams, with data, reporting, and portfolio analytics.
• Highly self-motivated, adaptable, and comfortable operating in a fast-paced, execution-focused environment.
• Entrepreneurial mindset with strong ownership, accountability, and a drive to deliver results.

• Experience managing credit card or lending portfolios at a bank, issuer, or fintech.
• Consulting background with financial services clients.
• Experience working with AI/LLMs and collaborating closely with technical teams.

• Competitive compensation and equity.
• Remote-first workplace (Eastern Time).
• Comprehensive health plan and PTO.
• A team that treats AI as a force multiplier, not a…