Manager, Operational Foundations Virtual, Ontario Business Development

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses.

If making an impact inspires you, join us. Imagine what we’ll build together.

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality.

Beyond running the day‑to‑day, we lead high‑priority strategic initiatives and early‑stage pilots that don't fit neatly into existing lanes, coordinate cross‑functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

Hear from

Joey

“I feel both totally supported and genuinely challenged
, but my team also fosters a culture with values that truly resonate with who I am.”

Joey

Partnerships Success Manager

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner‑facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high‑impact player‑coach role for a systems‑minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

• Own developer and partner onboarding: Lead the end‑to‑end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
• Improve onboarding performance: Track application‑to‑launch time, conversion, drop‑off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
• Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
• Scale the support experience: Build a knowledge base and self‑serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
• Turn…