Technical Writer

Job Responsibilities   Write and edit technical materials (such as user guides and release notes) based on user stories, specifications, information from developers and product managers, and use of the products
Collaborate with UX designers to shape interface content that’s easy to understand, aligned with the correct tone of voice, and designed to support user goals and drive engagement.
Revise product content to incorporate product updates and feedback from key stakeholders
Proofread documentation created by other technical writers or content specialists
Follow established writing, branding, and quality standards
Ensure UI content aligns with globalization best practices
Select, edit and create images to support product content

Required Qualifications & Experience   5 or more years of experience in technical communication, preferably in a software environment
2 or more years of experience with writing user interface text
Excellent writing and editing skills. Pride in workmanship. Dedication to accuracy and quality

Experience with working in a structure authoring environment like Paligo or Mad Cap Flare
Solid knowledge of desktop publishing software (such as Adobe Creative Suite or Microsoft Office products)
Excellent interpersonal skills. Ability to cooperate with a wide variety of teammates, including product managers, software engineers, and staff in other roles.
Proven ability to work independently and in a team-oriented, collaborative environment
Ability to learn quickly and understand complex software
Flexible attitude. Ability to adapt to shifting priorities, demands and timelines
Time management skills. Ability to effectively prioritize and execute tasks in a fast-paced environment
Ability to attend in-office activities
Samples of work and writing/proofing tests are required

Preferred Qualifications & Experience   Familiarity with CMS platforms, HTML, and XML
Experience using AI tools to improve content workflows and quality
Skilled in modular, reusable content and metadata/taxonomy systems
Knowledge of content governance, audits, and regulatory compliance
Experience supporting user education and help flows
Understanding of globalization and localization best practices
Ability to create and optimize visuals for clarity and accessibility
Familiarity with visual design principles and tools (e.g., Figma, Illustrator, Photoshop)
Ability to share metrics or success stories that demonstrate content impact
Interest in behavior change theory and its application in product content

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