Technical Writer

This is a contract for nine months, with the possibility to extend up to 12 months if required. Must be located within driving distance to the Halifax office. In-person training required for two weeks, and after that we expect one day a week in the office.

Let’s talk about the team
At CLIENT we help millions of people around the world sleep better and breathe easier. Our work spans everything from sleep apnea treatment to digital health tools for managing respiratory and sleep conditions.

You’ll join the Product Content team within Customer Experience (CX), where writers, designers, strategists, localization specialists, and project managers collaborate to create clear, personalized content. We work closely with UX, engineering, and product teams to deliver experiences that are intuitive, inclusive, and impactful. We thrive on curiosity, collaboration, and innovation, always keeping our users at the heart of everything we do.

Let’s talk about Responsibilities

Write and edit technical materials (such as user guides and release notes) based on user stories, specifications, information from developers and product managers, and use of the products

Collaborate with UX designers to shape interface content that’s easy to understand, aligned with the correct tone of voice, and designed to support user goals and drive engagement.

Revise product content to incorporate product updates and feedback from key stakeholders

Proofread documentation created by other technical writers or content specialists

Follow established writing, branding, and quality standards

Ensure UI content aligns with globalization best practices

Select, edit and create images to support product content

Let’s talk about Qualifications and Experience

Required:

5 or more years of experience in technical communication, preferably in a software environment

2 or more years of experience with writing user interface text

Excellent writing and editing skills. Pride in workmanship. Dedication to accuracy and quality.

Experience with working in a structured authoring environment like Paligo or Mad Cap Flare

Solid knowledge of desktop publishing software (such as Adobe Creative Suite or Microsoft Office products)

Excellent interpersonal skills. Ability to cooperate with a wide variety of teammates, including product managers, software engineers and staff in other roles.

Proven ability to work independently and in a team-oriented, collaborative environment

Ability to learn quickly and understand complex software

Flexible attitude. Ability to adapt to shifting priorities, demands and timelines

Time management skills. Ability to effectively prioritize and execute tasks in a fast-paced environment.

Ability to attend in-office activities

Samples of work and writing/proofing tests are required.

Preferred:

Familiarity with CMS platforms, HTML, and XML

Experience using AI tools to improve content workflows and quality

Skilled in modular, reusable content and metadata/taxonomy systems

Knowledge of content governance, audits, and regulatory compliance

Experience supporting user education and help flows

Understanding of globalization and localization best practices

Ability to create and optimize visuals for clarity and accessibility

Familiarity with visual design principles and tools (e.g., Figma, Illustrator, Photoshop)

Ability to share metrics or success stories that demonstrate content impact

Interest in behavior change theory and its application in product content

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