Customer Service Representative YHZ - Part Time

Job Summary

Thank you for your interest in joining the Porter team. Applications will be considered for current and future openings. Selected candidates will be contacted as roles are hired.

The Customer Service Representative role offers the opportunity to grow your customer service skills while working with one of Canada’s top rated airlines. Join a dynamic, fast‑paced environment that promotes equality and growth.

Porter offers a comprehensive benefits package, including RRSP matching, medical and hospital coverage, and unlimited staff travel perks to Porter destinations for both part‑time and full‑time employees.

We provide numerous networking programs and opportunities to expand your skills across different teams and departments within our Skytrax 4 Star Rated airline.

Outgoing, motivated, and energetic individuals who thrive in a fast‑paced airport environment and are committed to delivering exemplary customer service.

• Provide high‑quality customer service.
• Check‑in passengers and manage documentation while ensuring timely luggage delivery.
• Perform pre‑flight check‑in procedures, issue boarding passes, and manage boarding.
• Monitor carry‑on luggage and manage aircraft doors.
• Handle unaccompanied minors and assist passengers with reduced mobility.
• Oversee the international arrivals baggage area and verify identification.
• Assist with mishandled baggage recovery and report management.
• Respond to passenger inquiries via telephone and email.
• Maintain accurate records, update PNR files, and reconcile invoices.
• Uphold a commitment to the highest standard of customer service.
• Participate in Porter’s Safety Management System and report hazards and incidents.
• Assist other CSR functions as required.

• Concern for Safety – identify hazardous situations and act appropriately.
• Teamwork – collaborate to achieve organizational goals.
• Passenger/Customer Service – deliver service excellence.
• Initiative – proactively address situations and seize opportunities.
• Results Focus – achieve high‑quality results consistent with organizational standards.
• Fostering Communication – listen, communicate openly, and build consensus.

• Permanent Canadian residency.
• Minimum 2 years of customer service experience, preferably in the airline industry.
• Proficiency with Google Workspace (Docs, Sheets, Calendar).
• Knowledge of baggage handling procedures is preferable.
• Secure necessary security clearances.
• Detail oriented, multitask, and work well in a team.
• Proven track record handling difficult customer situations.
• Dependable with a clear attendance record.
• Flexible for rotating shifts, including nights, weekends, and holidays.
• Availability for 25–30 hours per week (part‑time).
• Able to lift/push/pull up to 50 lbs regularly.
• Proficient in safe wheelchair operations.
• Adherence to all company policies.
• Strong written and verbal English communication skills.

Halifax – Halifax Stanfield International Airport (YHZ)

Since 2006, Porter Airlines has elevated the economy air travel experience with genuine hospitality and style. Operating Embraer E195‑E2 and De Havilland Dash 8‑400 aircraft, we serve a North American network from Eastern Canada. Headquartered in Toronto, Porter is a 4‑Star Airline® in the World Airline Star Rating®. Visit  or follow @porter airlines.