Senior Service Advisor Job Halifax area,Nova Scotia Canada,Customer Service/HelpDesk

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you: your passion, your purpose, your potential!

Steele Ford Lincoln is seeking a Senior Service Advisor to join our team!

We’re looking for a Senior Service Advisor to join 's Team! We are passionate about delivering outstanding customer service and excelling in a fast-paced, customer-focused environment. If this aligns with your "why" and reflects who you are, then Steele Ford Lincoln is the perfect place for you to build your career
.

As a Senior Service Advisor, you will be the first point of contact for our valued service customers.

Your role is vital in ensuring a seamless and luxury experience for our clients. You will assist the service team, maintain an organized service lane, and provide administrative support while learning the various aspects of dealership operations.
This position offers an excellent career path for individuals looking to grow within the automotive industry.

Hourly Wage Range: $21.40 – $25.70 per hour, plus Performance Bonus

Responsibilities include but are not limited to:

Warmly welcome and assist service customers in a professional and courteous manner.

Maintain the cleanliness and organization of the Lincoln service lane.

Support Service Advisors and learn their role as a potential career progression.

Provide administrative assistance as required.

Act as a liaison between the Lincoln service, sales, and parts departments.

Ensure smooth pick up, delivery & organization of loaners for all Lincoln clients

Ensure smooth service lane flow by promptly relocating dropped-off vehicles.

Manage necessary paperwork and prepare documentation such as forms and reports.

Continuously learn about Lincoln products, features, accessories, and inventory to better assist customers.

Ensure vehicle security by walking the lot and verifying that all cars are locked and secured.

Maintain a commitment to customer satisfaction and deliver an outstanding client experience.

Maintain all Lincoln training, including attending the monthly Lincoln lounge calls.

Maintain top results in customer satisfaction based on the Lincoln Canada survey

Set personal productivity goals aligned with dealership standards.

Participate in follow-up calls from Tuesday to Friday to streamline service communication and gain departmental insight.

Review previous repair orders and schedule appointments as needed.

Attend service meetings and training sessions as required.

Adhere to company policies and procedures.

Perform additional duties as assigned.

Training new staff

Requirements:

Minimum 2 years of experience is necessary and a strong customer service orientation is a must.

Experience in the automotive service or hospitality industry is an asset.

Availability to work weekends.

Enthusiastic, engaging, and always willing to assist.

Driven, passionate, and confident in delivering top-tier service.

Ability to excel in a performance-driven and structured environment.

Excellent customer service and communication skills (both verbal and written).

Professional appearance and strong work ethic.

Self-motivated with a proactive approach.

High-energy with a positive attitude.

Valid driver’s license with a good driving record.

Why You will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:

% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!

Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable,…


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