Donor Care Representative
Job in
Halifax Regional Municipality, Halifax, Nova Scotia, Canada
Listing for:
Canadian Cancer Society
Full Time
position
Listed on 2026-02-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 48000 CAD Yearly
CAD
48000.00
YEAR
Job Description & How to Apply Below
Location: Halifax Regional MunicipalityJob Title: Donor Care Representative (Inbound Calls)
Vacancies: This posting is for (1) current vacancy
Location: Toronto, ON | CCS British Columbia Office| Ottawa, ON | Calgary, AB | Halifax, NS | St John's, NL | Montreal, QC (Detailed office location information can be found by visiting this link: )
Work Model: Hybrid Work Model
Salary Band: 2 ($48,000 CAD/annum)
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way
MAKING AN IMPACT
Are you looking for a job that not only provides a meaningful opportunity to help make a difference in the lives of Canadians with cancer and their families, but also opens the doors to an organization where you can grow? Look no further, this is the job for you!
We are seeking an enthusiastic and driven Donor Care Representative, in this role you will be an ambassador for all CCS supporters. You will be responsible for all (inbound) donor calls supporting the fundraising and stewardship programs. By joining our team, you will be provided training and development opportunities to grow your career at Canada’s largest national cancer charity. You could be our ideal candidate if you are full of dynamic energy, passionate about offering exceptional customer service and have interest in the fundraising sector!
WHAT YOU’LL BE DOING:
Provide exceptional customer service via phoneSupports inbound inquiries related to processing donations, encouraging participation in CCS campaigns, and answering general account maintenance inquiriesMaximize event fundraising by supporting special event participants with the set-up of their online profiles and the use of online fundraising toolsMeet or exceed monthly key performance targets including service level, revenue and call qualityAccurately process donations and updates donor contact/donation information utilizing internal CRM systemsDemonstrate passion for Canadian Cancer’s Society’s missionHealth and Safety Responsibilities:
Works in compliance with the provisions of The Occupational Health & Safety Act and its regulationsReviews and complies with the Health and Safety PolicyWorking Conditions:
Works closely & interacts with other teams, and has the ability to perform duties independentlyWorks under tight deadlinesWorks with confidential issues and dataInvolves significant computer & telephone use, at the same timeRequires a high degree of concentration to ensure accuracy of data entryOther:
Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.Must be flexible to work full-time hours on varied shifts scheduled between 8:00 a.m. and 7:00 p.m. EST.Starting wage of 21.50$ with competitive benefits.Other duties as assignedQUALIFICATIONS:
Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.Completion of related post-secondary education, or equivalent combination of education and experienceHighly developed customer service, communication, and problem-solving skills. Demonstrated ability to answer telephone inquiries using a professional and courteous manner.Strong interpersonal skills that allow one to work effectively in a diverse working environment and ensure donor satisfaction through first-call resolutionStrong organizational skills and attention to detail to ensure accuracy in donor records and giftsExperience working in MS Office, Sales Force, Luminate Online, or other online fundraising software an assetAbility to work in a…
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