Evening Customer Service Agent MCI

Join MCI as an Evening Customer Service Agent, specializing in inbound and outbound customer communications.

Your role will focus on enhancing customer satisfaction and driving sales.

In this position, you’ll address both service and sales inquiries, ensuring a high-quality experience for clients. You will engage in fact-finding discussions and thrive in a dynamic environment where learning is key. Candidates should be motivated and ready to embrace challenges in customer interaction.

Key Responsibilities:

• Professionally manage inbound and outbound contacts

• Resolve issues on first call through critical thinking

• Maintain accurate documentation of customer interactions

• Utilize training to provide knowledgeable responses

• Address customer issues through escalation as needed

Requirements:

• Age 18 or older with high school diploma required

• Exceptional written and oral communication skills

• Familiarity with Microsoft Office Suite

• Reliable attendance and punctuality are vital

• Strong ability for multi-tasking and customer focus

Engage with customers confidently at MCI, utilizing problem-solving skills and a service-oriented mindset.
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