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Job Description & How to Apply Below
Description
As a Guest Services Agent , you will be the first and last point of contact for our guests—playing a pivotal role in shaping their overall experience. Whether you're greeting a family on vacation, checking in a business traveler, or assisting someone with a personal request, your warm hospitality and attention to detail will set the tone for their stay.
This is a fast-paced, highly interactive position where your energy, communication skills, and problem-solving abilities will shine. We’re looking for someone with a genuine passion for hospitality and a desire to create memorable guest experiences. As a Guest Services Agent you will:
Create Memorable First Impressions – Greet every guest with genuine warmth and enthusiasm, whether in person or over the phone. Your positive energy and friendly demeanor will set the tone for a welcoming experience from the moment they arrive.
Leave a Lasting Impact – During check-out, engage guests in conversation about their stay. Show authentic care and attentiveness—encouraging feedback and ensuring any concerns are addressed. Your goal is to make every guest feel heard, valued, and appreciated.
Be a Go-To Problem Solver – Whether it's assisting with luggage, providing directions, recommending local dining spots, or resolving unexpected issues like a maintenance concern, your resourcefulness and willingness to help will make a lasting impression. No request is too small when it comes to guest satisfaction.
Demonstrate Accuracy & Accountability – Process payments, manage calls, handle guest messages, and perform various front desk tasks with precision and efficiency. You are a trusted point of contact, and your attention to detail ensures smooth operations.
Promote Safety & Security – Follow all established hotel safety and security protocols. Be proactive in identifying potential issues, and notify management when necessary to help maintain a safe environment for guests and team members alike.
Job Requirements
Prior hotel front desk experience required
Proficiency in Marriott front office systems an asset
Strong customer service and interpersonal skills
Excellent verbal and written communication in English
Accurate cash handling and payment processing
Ability to multitask in a fast-paced environment
Flexible availability, including weekends and holidays
High school diploma or equivalent required
Additional
Job Duties
Check guests in and out efficiently and accurately while following all brand and property standards
Maintain complete knowledge of hotel features, amenities, services, and local area information to assist guests
Answer and manage phone calls promptly and professionally, transferring calls and taking accurate messages
Handle guest requests, reservations, wake-up calls, and other inquiries with urgency and care
Keep the front desk area clean, organized, and stocked with necessary materials
Collaborate with housekeeping and maintenance teams to meet guest needs quickly and efficiently
Uphold privacy and security standards for guests and their personal information
Report any safety concerns or incidents to management promptly
Other duties as required
If you’re enthusiastic about hospitality, love making people feel welcome, and thrive in a dynamic team environment—this is the role for you! Apply today and become a key part of our guests' memorable hotel experience.
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