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Visitor Services Operative

Job in Halifax, Nova Scotia, Canada
Listing for: Nova Scotia Tourism Talent
Full Time position
Listed on 2026-05-27
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep
Job Description & How to Apply Below
Overview
Visitor Services Operatives carry out bilingual fee collection and visitor orientation duties, run modern exhibits and the Halifax Citadel’s Information Centre, and participate in and support interpretive programs and demonstrations. They work at both the Halifax Citadel and Georges Island National Historic Sites, and collaborate closely with many of the Halifax Citadel Society’s partner organizations at both sites.

Duties & Responsibilities

Operate kiosks, process entrance fees for visitors and groups, and maintain a cash float.

Operate modern exhibits and the Halifax Citadel’s Information Centre.

Distribute brochures and provide bilingual visitor reception and orientation services.

Deliver, participate in, and/or support interpretive programming and demonstrations.

Address visitors’ concerns and collect and record visitors’ comments and other feedback.

Monitor visitors’ adherence to site rules, regulations, and safety practices.

Carry out basic inspections of visitor areas, report maintenance issues, and conduct basic maintenance/cleaning tasks of work spaces.

Clean selected visitor facilities at Georges Island NHS.

Perform other duties as required.

Requirements
Education

A high school diploma (or GED) is required.

Experience

Previous experience in a customer service role is an asset.

Previous experience with cash handling and/or point of sale systems is an asset.

Language

The ability to communicate fluently in both English and French is required.

Skills & Abilities

The ability to work efficiently as part of a team, both independently and in small groups.

The ability to interact and communicate with members of the public in an efficient, friendly, and professional manner.

Conditions of Employment

Willingness to wear HCS uniforms and adhere to associated personal appearance standards.

Willingness to travel between work locations on foot and in small boats, and to work in semi‑isolated locations with limited infrastructure.

Willingness and ability to obtain and maintain a Government of Canada Reliability Status security clearance.

Working Conditions

Work indoors in admission kiosks, modern visitor exhibits, and the Halifax Citadel’s Information Centre.

Work outdoors in all weather conditions, standing for long periods of time, at the Halifax Citadel and on Georges Island.

Work inside historic fortifications in both period‑accurate and modern spaces.

Work a variable schedule including weekends, holidays, evenings, and/or overtime as required.

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