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Job Description & How to Apply Below
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The CAR Sr will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.
Opening available at the following branch location:
Halifax Airport – 747 Bell Blvd Enfield, NS B2T 1K2 Canada
Compensation and Benefits
This is a part‑time position that pays $20.47 / hour plus performance‑based incentive.
Employee discount
Life insurance
Training and development
Schedule
You are expected to work 25–30 hours per week, which includes evenings and weekends.
Responsibilities
Take incoming calls – reservations, rate quotes, general questions and answers, provide information and resolve for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
Meet and greet customers in a friendly and timely manner.
Provide directions and general assistance.
Assist in assessing condition of rental upon return.
Process returns, check‑ins and exit kiosk transactions.
Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
Understand and communicate rental terms and conditions, vehicle features and other services.
May sell optional protection products, upgrades, fuel options and other additional equipment.
Notify management of any known vehicle problems and any required vehicle maintenance.
Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
Perform miscellaneous and backup duties job‑related duties as assigned.
Qualifications
High school diploma or above required; some college preferred.
Minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
Valid Class 5 Canadian driver’s licence with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.
No drug or alcohol related conviction on driving record in the past 5 years.
Authorized to work in Canada with no need for work authorization sponsorship.
Must be able to work part‑time schedule: 25–30 hours per week, including evenings and weekends.
Must be at least 18 years of age.
Equal Opportunity Employer/Disability/Veterans
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