Customer Support Representative - Bilingual German

Become a Customer Support Representative at MCI and utilize your bilingual German-English skills. Play a vital role in delivering excellent customer service.

MCI is expanding its team and seeks Bilingual Representatives to engage with customers effectively. Your job will involve addressing inquiries, managing account updates, and ensuring a positive customer experience across both languages. This challenging role supports personal and professional growth.

Key Responsibilities:

• Manage inbound and outbound customer calls in both languages

• Translate communications to help clients effectively

• Assist customers with billing and account-related questions

• Keep accurate records of all customer interactions

• Escalate issues to appropriate departments as necessary

Requirements:

• Must be fluent in both German and English

• High school diploma or GED required

• Strong attention to detail and organizational skills

• Excellent interpersonal and communication abilities

• Previous bilingual customer service experience preferred

Apply your bilingual talents to deliver outstanding support at MCI.
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