Customer Service Representative - Part Time

Customer Service Representative – Part Time
Customer Service Representative

Department:  Marketing and Sales

Supervisor:  Manager Customer Relations

Position Category:  Part Time

Working Hours:

Variable, mainly weekends and some evenings

Rate of Pay:  $16.63/hour

(

Note:

The position will be subject to the terms and conditions of a collective agreement between Unifor and Discovery Centre)

Position Summary
Are you an outgoing and enthusiastic team member with strong administrative abilities and a drive to provide exceptional customer service? The Discovery Centre, Atlantic Canada’s premier science centre, is looking for you to join its team as a part‑time Customer Service Representative.

The Customer Service Representative is a valued member of our front desk team responsible for representing the Discovery Centre in a positive, friendly and outgoing manner. The successful candidate must enjoy interactions with a variety of visitors to the Centre and be comfortable delivering applicable information clearly and positively. The Customer Service Representative must be diplomatic and understanding while receiving customer feedback and work well under pressure with large crowds during peak times.

This team member should also have experience and drive for sales to manage inventory, merchandising and maximize revenues in the onsite gift shop. The Customer Service Representative should be ready to thrive in a dynamic team environment and deliver a positive first impression to visitors in person, by phone or via online communication.

Responsibilities

Greeting and welcoming visitors in a professional and friendly manner

Communicating clearly in person, by phone, e‑mail and letters with a variety of audiences to address standard operational and directional questions and to assist in a friendly & courteous manner

Providing strong administrative support with Point of Sale processing, booking, payments, receipting, and Point of Sale reconciliation and reporting

Supporting the Discovery Shop through inventory management, merchandising, sales promotion and processing store merchandise through the POS system

Staying current with all Centre activities including, but not limited to, educational & public programs, exhibits, birthday parties, special events, group visits & corporate packages and is completely conversant in all pertinent details such as dates, times, costs, registration processes and requirements

Be knowledgeable on Discovery Centre memberships and be able to process membership applications

Processing payments and completing daily cash opening & closing procedures

Maintaining the front desk and reception area in an organized and clutter free manner

Other duties as assigned

Skills & Qualifications

A minimum of two years’ experience in a retail, customer service, or sales role

High school diploma

Experience with Point‑of‑Sale systems and cash handling

Demonstrated organizational skills and detail oriented

Ability to maintain composure and positive customer service while under pressure

Creative and responsive in problem solving situations

Must work well in a team environment

Adaptable to changing conditions in the workplace

Computer skills – Microsoft Word, Excel, TEAMS, Outlook, and Web literate

Bilingual preferred (French/English)

Equal Employment Opportunity
Discovery Centre is committed to leveraging our facility, people, and programming to create inclusive spaces that ignite a passion for science and discovery. We are also committed to advancing diversity, inclusion, equity, and accessibility practices within our workplace, public engagement spaces, and programming. Our Centre’s Board of Directors, management, and staff believe diverse participation and representation are essential and that our networks thrive when we create an inclusive and equitable culture where all people can see themselves reflected, feel respected, and have their contributions valued.

Discovery Centre promotes equal employment opportunities for all job applicants, and we encourage applications from candidates who self‑identify as a member of an under‑represented group, including Indigenous people (especially Mi’kmaq), people of Black/African descent (especially African Nova Scotians), members of other racialized groups, women, people with disabilities, and members of the 2

SLGBTQ+ community.

We are committed to providing an inclusive and barrier‑free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact recru to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

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