Customer Service Representative

Salary Range: $47,092.00 To $60,612.00 Annually

WE’RE HIRING!

Customer Service Representative, Walpole Island Branch

Full-Time Permanent

First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 90% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in Saskatoon, SK, FNBC takes pride in its workforce of over 63% Indigenous employees working at locations across Canada.

Reporting to the Branch Manager, you will join the Customer Service team at our Walpole Island, ON branch. As a Customer Service Representative, you will assist customers with a variety of financial activities, like making deposits, withdrawals, bill payments, and cashing cheques. As you get to know our customers, you will be able to help them identify some of their financial needs and provide them the best solution through FNBC’s products and services, while adhering to internal and regulatory policies and procedures.

This is a full‑time permanent opportunity located on First Nations land.

You are a highly motivated individual who is passionate about providing a high level of customer service. You have a keen eye for detail and possess strong organizational skills. You are highly adaptable, professional and efficient and enjoy working with others!

• have your high school diploma, GED, or equivalent;
• have strong interpersonal skills; be able to add, subtract, multiply, and divide in all units of measure;
• use a calculator and computer; use Microsoft Office; stand for extended periods of time
• experience with financial institution software systems preferred
• cash handling, customer service, and/or sales experience preferred
• have acceptable criminal and credit checks

If you do not currently meet all of the above qualifications, we will provide training, on‑site mentorship, and ongoing learning and development opportunities for candidates who demonstrate a strong willingness to learn.

We are passionate about creating an inclusive workplace and value and respect diversity of our staff.

We offer a comprehensive total rewards package, including group benefits, savings plan, professional development, and opportunities for career growth. If you are interested in this opportunity, meet the qualifications, and are eligible to work in Canada, please drop off your resume in person at First Nations Bank of Canada, Walpole Island, ON branch or visit our Career Centre at Career Centre | Recruitment.

The posting will remain open until June 5, 2026.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Preference will be given to Indigenous peoples who are recognized members or descendants of First Nations, Métis, or Inuit peoples indigenous to Canada.