Planet Fitness Member Services Specialist

Become a Member Services Specialist with Planet Fitness in London, Ontario, where exceptional customer service is key. Engage with members and guests to foster a welcoming environment.

In this role, you will be the first point of contact, responsible for ensuring positive engagements with all club visitors. Your responsibilities include managing phone inquiries, facilitating new memberships, and ensuring the cleanliness of the facility. A strong commitment to member satisfaction and a love for fitness are essential. You will also assist club management as needed.

Key Responsibilities:

• Greet and assist members and prospects warmly

• Handle phone inquiries courteously and accurately

• Check in and register members efficiently

• Organize and maintain club cleanliness and order

• Conduct club walk-arounds and checks regularly

Requirements:

• Age 18 or older required

• Must have a High School diploma or GED

• Background in customer service preferred

• Basic computer skill set essential

• Dependable work ethic and positive attitude

Join us at Planet Fitness, where delivering exceptional member experiences is a priority in London.
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