Auto Body Estimator

Position: Auto Body Estimator Downtown)
Summary
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction

Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service

Ensure compliance with all insurance client requirements, processes and metrics

Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery

Communicate all customer requests and needs to appropriate team members

Provides positive energy when greeting customers in person and on the phone

Understanding of all required Insurance programs and procedures

Participate in daily “production walks” with the Management Team, as required

Support all team members when required

Participate in monthly Health & Safety and staff meeting (if required)

Attend training, information sessions and workshops recommended by Store Manager

Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)

Uphold Boyd’s Core Values :
Own it, Win as one, Look ahead

Consistently demonstrates actions and behaviors supporting our “10 Promise”

Creating estimates in Audatex and Mitchell estimating systems following the latest guidelines and OEM repair procedures

Minimum Education and/or Experience Required for the Job

High School Diploma or equivalent

Basic Computer Skills

Compliance for DRP’s Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

Scheduling Tool:
Progi Calendar, Google Calendars

Management information Systems: ASE

Rental Management: ASE

Basic Knowledge:
Mitchell, Audatex, Alldata, APU, Progi, Car-Part

Other Requirements Travel, physical requirements, etc.
Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure

“Great Teams Don’t Happen by Accident”
#AAEST

Compensation Details
Compensation Details:

Compensation:

$50,000 - $65,000 per year

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority
We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive  is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

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