Bilingual Customer Service Agent

Join the Canadian Contact Center as a Bilingual Customer Service Agent, providing outstanding support to customers in French and English. Enjoy the flexibility of a hybrid work model while delivering exceptional service.

This full-time role in Halifax requires proficiency in both languages, where you'll assist policyholders and agents through various communication channels. Collaborate with a supportive team while managing high volumes of inquiries and utilizing advanced technology to document cases efficiently. This position is ideal for those enthusiastic about customer care and seeking a workplace that emphasizes growth and well-being.

Key Responsibilities:

• Provide customer service via calls, email, and chat

• Analyze inquiries and provide proactive solutions

• Document interactions accurately using technology

• Build trust through empathy and emotional intelligence

• Stay updated on products and industry regulations

Requirements:

• Bilingual in French and English (verbal & written)

• Experience in customer service, preferably in call centers

• Strong technical skills with multiple systems

• Fast-paced environment experience required

• Ability to handle high-volume inquiries

Bring your bilingual skills and passion for service to make a difference at the Canadian Contact Center.
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