Hybrid Policy Specialist

Join Manulife as a Policy Specialist in Halifax, Nova Scotia, where your strong communication skills and customer service expertise will shine in a hybrid work model. Support clients by resolving inquiries and processing policy changes effectively.

As a valued Policy Specialist, you will be essential in managing sensitive issues to enhance customer satisfaction. Your responsibilities include clear communication with business areas and meticulous research for issue resolution. You will also apply premium payments, facilitate banking changes, and handle billing inquiries, ensuring all team targets are met.

Key Responsibilities:

• Handle sensitive customer issues for satisfaction

• Provide detailed communication on inquiry resolutions

• Identify and clarify customers' needs thoroughly

• Process premium payments and policy changes efficiently

• Conduct research and maintain billing accuracy

Requirements:

• Excellent verbal and written communication skills

• Previous experience in customer service roles

• Attention to detail and strong analytical abilities

• Post-secondary education or equivalent experience preferred

• Knowledge of Liberty Health systems is an asset

Leverage your policy expertise and customer focus with Manulife in Halifax.
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