Bilingual Complaint Consultant

Join the Canadian Complaints Office team at Manulife as a Complaint Consultant in Halifax, Nova Scotia. Leverage your compliance experience and formal writing skills while addressing regulatory inquiries and client complaints.
As a Complaint Consultant, you will support the Director of the Complaint Office by collaborating with legal and compliance stakeholders. The role involves managing regulatory requests, crafting formal responses to inquiries, and contributing to the reporting of complaint files. Your bilingual skills in English and French will be essential in providing client support across provinces.

Key Responsibilities:

• Partner with key stakeholders in compliance and legal matters

• Handle regulator requests via phone and email

• Review data on current and past complaint cases

• Write formal responses to regulatory inquiries

• Support regulatory reporting for complaint files
Requirements:

• Experience in formal written communication

• Background in compliance functions

• Familiarity with working with regulators

• Bilingual in English and French

• Strong organizational and communication skills
Utilize your expertise in complaint management and bilingual skills at Manulife in Halifax.
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