Customer Retention Agent

Join a customer-centric team as an On-Site Customer Retention Agent in Halifax. Your main focus will be keeping customers satisfied and their services intact while providing top-notch support.

This full-time role requires effective communication and problem-solving skills, making it ideal for those who thrive in customer service. You will engage with customers, help resolve complaints, and navigate their inquiries all while maintaining a positive demeanor. With a commitment to on-site training from July 22, you will gain essential skills to handle customer retention effectively.

Key Responsibilities:

• Deliver friendly and efficient customer support daily

• Retain customers looking to cancel services effectively

• Troubleshoot issues with web-based applications

• Own each inquiry with a focus on quick resolutions

• Follow compliance policies to ensure customer privacy

Requirements:

• Customer care experience, especially in retention roles

• Strong verbal and written communication abilities

• Ability to stay calm under pressure

• Proven skills in building customer relationships

• Experience with Salesforce is an asset

Become a vital part of the customer experience team that values positivity and resilience in Halifax.
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