Complex Import Documentation Specialist

Become a Complex Import Documentation Specialist and provide outstanding customer service by handling intricate import documentation cases.

Your role will be integral in ensuring customer communication and import compliance.

This role involves managing incoming emails and providing timely, helpful assistance to internal and external clients. You will connect with overseas teams for documentation needs and ensure customers are informed about their shipments efficiently. Your collaborative efforts will focus on finalizing accurate invoicing and providing solutions to customer inquiries regarding imports.

Key Responsibilities:

• Assess and manage complex inbound communications

• Ensure proactive customer notification of shipment changes

• Collaborate to secure accurate documentation

• Assist with accurate invoicing alongside sales

• Communicate with Canada Customs for compliance

Requirements:

• High school diploma or GED prerequisite

• At least one year of relevant experience

• Bilingual skills considered an asset

• Competency in computer applications

• Strong problem-solving and communication skills

Be a key player in delivering exceptional customer experiences in import documentation through effective communication and teamwork.
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