Customer Success Manager

Position: Customer Success Manager at Thomson Reuters
Elevate customer relationships as a Customer Success Manager with Thomson Reuters, ensuring optimal product adoption and driving user satisfaction. This hybrid role focuses on maximizing customer engagement and achieving their goals.

In this strategic position, you will serve as the primary point of contact for our clients, cultivating relationships and implementing tailored success plans. Your expertise will guide new customers through onboarding, helping them achieve rapid time to value while analyzing usage patterns to boost engagement. Collaboration with sales and marketing teams will be key in identifying upselling opportunities and advocating for customer feedback.

Key Responsibilities:

• Cultivate strong relationships with customer stakeholders

• Design and implement tailored customer success plans

• Guide new customers through onboarding processes

• Analyze customer usage to identify adoption barriers

• Collaborate with sales on renewals and upselling opportunities

Requirements:

• Bachelor’s Degree in Law or Business preferred

• Minimum 3-5 years of relevant experience

• Interest in A.I.

-based software solutions

• Strong problem-solving skills and a positive attitude

• Ability to work on cross-functional teams

Drive impactful customer engagement and strategic growth as part of Thomson Reuters' valued team.
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