Social Media Customer Advocate

Position: Boldr Social Media Customer Advocate
Elevate Boldr's online presence as a Social Media Customer Advocate, focusing on customer inquiries and engagement. Your passion for client satisfaction will shine through genuine interactions on social platforms.

In this role, you will utilize your skills to monitor customer feedback on Boldr’s channels like Facebook and Instagram. Responding promptly and professionally, you will enhance relationships, resolve complaints, and provide accurate information. Your impact-driven approach will contribute significantly to Boldr’s mission of creating meaningful connections.

Key Responsibilities:

• Manage customer inquiries and comments on social media

• Build positive relationships through engaging interactions

• Investigate and resolve customer issues effectively

• Share updates and content to inform customers

• Compile and report feedback trends to relevant teams

Requirements:

• Bachelor’s degree in marketing or related field

• 2-3 years of social media customer support experience

• Strong communication skills with an engaging style

• Familiarity with social media management tools

• Passion for pets and understanding their needs

Enhance customer satisfaction and brand loyalty as a vital member of Boldr’s team.
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