Digital Customer Success Lead

Position: Digital Customer Success Lead at Karbon
Drive digital transformation as Karbon's Digital Customer Success Lead, leading success programs with a focus on SMB clients. This hands-on role emphasizes building automated journeys and leveraging AI to enhance customer experiences.

At Karbon, we need a Digital Customer Success Lead with 3-6 years of experience. You will design digital customer pathways and manage dynamic campaigns that boost product adoption through targeted insights. Collaborating cross-functionally, you'll create successful lifecycle strategies that engage customers effectively.

Key Responsibilities:

• Design the full digital customer journey for SMB clients

• Build automated lifecycle email and in-app campaigns

• Identify leading indicators of customer retention

• Leverage AI tools for automated and personalized outreach

• Instrument and report on program performance metrics

Requirements:

• 3-6 years in customer success focusing on digital programs

• Proven experience creating automated customer journeys

• Strong comfort with customer health data and segmentation

• Excellent written communication for customer interactions

• Ability to work collaboratively in a fast-paced environment

Become an integral part of Karbon, utilizing your skills in customer success and AI-driven strategies to redefine client engagement.
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