Customer Service Representative; Motivator Barrington Place

Overview

Customer Service Representative (Motivator) is a front‑desk role that serves as the first point of contact for Members and Potential Members at Good Life Fitness Clubs. The Motivator creates a welcoming, clean and safe environment, assists with check‑in, phone calls, membership inquiries, and overall member experience.

• Greet Members and Potential Members upon arrival and conduct check‑in for workouts.
• Answer phone calls within three rings and take messages or book appointments.
• Assist Members on the floor, providing information about Fit Fix and Cardio machines.
• Use in‑depth knowledge of Memberships and club services to sell products when opportunities arise.
• Resolve member questions and concerns, update member information, and handle comments or suggestions in a courteous manner.
• Provide Fit‑Fix Starter sessions for new and current Members.
• Complete club runs and cleaning tasks to maintain cleanliness standards.
• Participate in required Learning sessions and attend all monthly meetings.
• Complete any other tasks required to deliver an exceptional experience for Members and guests.

• CPR‑A & AED Certification.
• Smart Tan certification within 3 months of employment.
• Interpersonal Savvy: builds rapport, uses diplomacy and tact, and diffuses high‑tension situations comfortably.
• Customer Focus: dedicated to meeting internal and external customer expectations, using customer information for improvement.
• Team Contribution: helpful to teammates, volunteers to aid others’ success, and models cooperation.
• Approachability: warm, pleasant, and gracious; attentive listener who puts others at ease.
• Knowledge of the fitness industry and company culture.
• Excellent written and verbal communication skills.
• Proficiency in using computers.
• Previous customer service and sales experience is an asset.

• FREE fitness membership.
• Ongoing training and development for career growth.
• Career advancement opportunities.
• Competitive Total Rewards Package.
• Fun and energetic club atmosphere.

Base wage of $17.50 per hour. Eligible for commissions. Annual total compensation range is $15,100 – $17,000, based on hours scheduled, performance, time in the position, and variable compensation earned.

Good Life Fitness is committed to fostering an inclusive, accessible environment where all employees and members feel valued, respected and supported. We strive to reflect the diversity of our customers and communities and meet accessibility needs with dignity and equity. If accommodations are needed for the recruitment/in‑view process, please let us know.