Founding Customer Success Manager AI Startup

Become a pivotal figure in a breakthrough AI startup as its first Customer Success Manager in San Francisco. Lead enterprise success initiatives and foster customer relationships in a creative in-office environment.

As a role critical to post-sales success, you will impact how customer success is defined and executed within this AI company backed by $7M in funding. This pioneering position allows you to influence customer retention, adoption metrics, and team dynamics. Candidates must excel in energetic startup cultures and be ready to create outstanding customer experiences.

Key Responsibilities:

• Lead enterprise customer success as the first dedicated hire

• Define and establish functions for customer success

• Drive enterprise retention and engagement outcomes

• Work independently while preparing for future team formation

• Define optimal strategies and best practices for customers

Requirements:

• 2-5 years of customer success in a startup environment

• Proven enterprise customer success expertise

• History with early-stage customer success teams

• Engaging and personable with clients

• Must relocate to San Francisco by August

Contribute to establishing customer success excellence in a vibrant AI startup setting in San Francisco.
#J-18808-Ljbffr